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Frequently Asked Questions

Water FAQs

  1. How do I read my water meter?
  2. Why is my water bill so high?
  3. How do I check my home for water leaks?
  4. I have a leak on my service line. Will the town fix it?
  5. If I am a new owner in town, how do I sign up for water and sewer service?
  6. If I'm selling a house in town, what do I need to do? - Requesting a Final Bill
  7. What is groundwater?
  8. What is the hardness of the water?
  9. Where does our water come from?
  10. Why does water from my faucets occasionally look slightly brown? Is it safe to drink?
  11. Why does water from my faucets occasionaly look slightly brown? Is it safe to drink?
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Contact Us

  1. Dan Rowley
    Water & Sewer Superintendent
    Email

    Water & Sewer Departments

    100 Maple Avenue, 2nd Floor
    Shrewsbury, MA 01545

    Department Email - watersewer@shrewsburyma.gov
    Phone: 508-841-8506
    Fax: 508-841-8497

    After-Hours Emergency:
    508-841-8522 (Fire Department)
    508-841-8577 (Police Department)
    The appropriate person will be contacted.

    Hours
    Monday - Friday
    8 a.m. - 4:30 p.m.

    Staff Directory
  1. Public Water Supply Quality
  2. Applications & Forms
  3. Water & Sewer Rates
  4. Subsurface Sewage Disposal
  5. Shrewsbury Water Conservation Project
  6. Frequently Asked Questions
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