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  4. Department of Public Works
  5. Water & Sewer Division
  6. Frequently Asked Questions

Frequently Asked Questions

FAQs

  1. I have a leak on my service line. Will the town fix it?
  2. If I am a new owner in town, how do I sign up for water and sewer service?
  3. If I'm selling a house in town, what do I need to do? - Requesting a Final Bill
  4. What is groundwater?
  5. What is the hardness of the water?
  6. Where does our water come from?
  7. Why does water from my faucets occasionally look slightly brown? Is it safe to drink?
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Contact Us

  1. Andrew Truman, PE
    Sr. Civil Engineer
    Email

    Water & Sewer Departments

    100 Maple Avenue
    Shrewsbury, MA 01545

    Department Email - watersewer@shrewsburyma.gov
    Phone: 508-841-8506
    Fax: 508-841-8497

    After-Hours Emergency:
    508-841-8522 (Fire Department)
    508-841-8577 (Police Department)
    The appropriate person will be contacted.

    Hours
    Monday - Friday
    8 a.m. - 4:30 p.m.

    Staff Directory
  1. Information About Discolored Water
  2. Water Use Restrictions
  3. Frequently Asked Questions
  4. Annual Drinking Water Quality Reports
  5. Water Conservation Tips
  6. Shrewsbury Water Conservation Project
  7. New Connections
  8. Subsurface Sewage Disposal
  9. Water & Sewer Rates
  10. Water Rate Studies
  11. Water System Reports
  12. Backflow Prevention Device Design Data Sheet
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