Recently Waste Management upgraded their phone system for better contact.
Here is the quickest way to navigate the system when scheduling a bulk pickup:
- When asked for the reason of your call, please say "schedule a bulk pickup"
- The system will attempt to match your phone number with an account on file. Since this will not be applicable you will hear: “I don’t recognize the phone number from which you are calling”
- You will be asked for your customer ID or address, please say "I don't have it"
- Lastly system will ask if you are calling for business or residential services, to be connected to representative, please say "residential"
Waste Management 800-972-4545. Monday - Friday 7:30am - 4:30pm
If you have any questions, please call 508-841-8591 or email firstname.lastname@example.org